Law and Disorder Policy
The Roy Castle Lung Cancer Foundation conducts the online element of their raffles through CFP Lottery & Raffles Ltd - a registered External Lottery Manager (ELM) licensed by the Gambling Commission. CFP Lottery & Raffles Ltd operate a platform which complies with all relevant codes and remote technical standards.
The ELM (CFP Lottery & Raffles Ltd) operates the payment function and are responsible for the payment of income back to the charity. Ticket and chance distribution records are available for police checks.
The Roy Castle Lung Cancer Foundation will only use gambling software (a Random Number Generator (RNG)) produced by CFP Lottery and Raffles Ltd who have been licensed by the Gambling Commission to manufacture, supply, install or adapt gambling software to promote a lottery/ raffle.
Should the charity become insolvent then the raffle will not take place and funds will be lost. The funds are not placed in a protected bank account.
Banking reports are issued by the ELM (CFP Lottery & Raffles Ltd) to an agreed schedule. They will provide contact and payment details of any monies received.
Fair and Open Draws
Draws are conducted using a random number generator, or blind draw, on ELM premises (CFP Lottery & Raffles Ltd) in plain sight of staff and ourselves.
We publish draw results on our website and in letters to players. Rules are also available on our website. Rules and results are always available on request.
A record is kept of both online and ticketed sales, as well as tickets not purchased but distributed regardless of whether they are returned or not.
The Roy Castle Lung Cancer Foundation will reserve the right to offer alternative prizes of equal value if, due to circumstances beyond its reasonable control, the stated prizes are no longer available.
There is an additional Charity Complaints Procedure.
Player’s Queries and Complaints Procedure
Mike Gundy, Deputy Chief Executive of Roy Castle Lung Cancer Foundation will handle initial complaints and queries and will complete a log sheet detailing the caller’s and advisor’s contact details, the nature of the complaint and steps taken to resolve the complaint.
All general queries will be logged and held for future reference.
Mike Grundy, Chief Executive of Roy Castle Lung Cancer Foundation will respond to complaints and queries within 48 hours of receiving the complaint.
The subsequent logging and resolution procedure is that of telephone complaints. Complaints log sheets and written complaints are retained by our ELM (CFP) for three years.
In the event that a written complaint cannot be resolved by the ELM (CFP) or representatives of The National Autistic Society, CFP will provide free third party arbitration via IBAS.
All general queries will be logged on the log sheets by the ELM (CFP) and held for future reference.
Protecting Children and Vulnerable People
The following procedures are designed to exclude underage players (those under 16 years old) from participating in lotteries promoted by The Roy Castle Lung Cancer Foundation:
Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
Chances may only be purchased once the player has self-certified that they are over 16 years of age.
Any player who provides dishonest information regarding their age automatically forfeits the right to any prize.
Any player that is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.
If in doubt, Age Verification software will be used to ascertain the age of the entrant.
Responsible Gambling / Problem Gambling Procedure
The following procedures have been put in place to encourage people to gamble responsibly and seek help should gambling become a problem:
Our website carries information encouraging people to gamble responsibly, and recognise the signs of problem gambling. We also include the National Gambling Helpline and gambleaware.co.uk website details for people to refer to should they need further help.
The National Gambling Helpline number and Gambleaware.co.uk website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
Players can request a self-exclusion to be added to the The Roy Castle Lung Cancer Foundation’s database so that they are removed from further addressed lottery communications including post, telephone, email and SMS. All self-exclusion requests along with the date of the request will be captured on to the record on the The Roy Castle Lung Cancer Foundation’s database and will be in place for a minimum of six months. All reasonable steps will be taken to prevent any self excluded individuals participating.
To self exclude please see our self exclusion policy on our Problem Gambling page.
Staff are trained on self exclusion and will signpost counselling and support services.
To stop receiving unaddressed mail delivered by your postman, visit the Royal Mail website (external link).
A restriction of 60 tickets per customer will be in place unless customer interaction occurs. Without customer interaction chances will not be entered in to the draw. Interactions will be recorded and where the tickets are purchased beyond the limit, records will be kept for 3 years.
All relevant sources of information will be used to identify customers at risk of problem gambling.
Lotteries are only conducted with an External Lottery Manager (CFP) who is registered with the Gambling Commission (licence number 000-000-584-R-103711-007).
Age Verification Policy
Players must be over the age of 16 to purchase chances.
Players will not be able to proceed to the payment page until they have self-certified that they are over 16 years old.
Once payments have been successfully processed, a confirmation email is sent to entrants confirming their playing status. This email includes a self-certification statement confirming the entrant is over 16 years of age.
If we are unable to verify the age of a player the payment will be returned to the entrant.
The minimum age for play is 16 and is detailed on the tickets and entry forms produced.
Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on the reverse of all tickets and on all entry forms.
Any player who is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.